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Frequently asked questions
What should I bring on the tour?
Water bottle, sunscreen, mosquito/bug repellent, headphones, wide brimmed hat or cap, all-weather jacket, thongs/slip on shoes, shawl or small blanket for yoga, anything that makes you feel comfy being away from home, phone & camera charger, a good book, pen, comfortable walking shoes, small backpack or carry bag, swimwear, any essential medications and most importantly a curious and open mind.
Clothing should be practical, functional and comfortable. Dress in layers in the cooler months from May to September. Please do not bring: Alcohol, Illegal drugs and non-prescription drugs.
How do I get to the tour?
If you have your own car you are welcome to drive to the location of your tour. If you require transfers from Melbourne or Avalon Airport or the Portarlington ferry terminal this can be arranged. Contact us for transfer prices.
Should I have Travel Insurance?
We highly recommend comprehensive travel insurance prior to arrival as we know that sometimes plans can change. Revitalise Escapes is not responsible or liable for any costs associated with any changes to your travel arrangements. See Terms and Conditions for full details on Travel Insurance and Booking Cancellations.
Do I need to book Spa treatments in advance?
Some therapies and specialty treatments may have limited availability. For this reason, we highly recommend you book your Massage and Spa treatments before your arrival. This will ensure time is allocated for you. This is not essential, just a recommendation.
What is the Cancellation Policy?
Your deposit is non-refundable but transferable for use within 12 months if 2 weeks’ notice is given prior to arrival date head to Terms and Conditions page for full details.
Can I pay by Credit card?
Yes, you can. Visa & Mastercard credit card payments will incur 1.5% merchant service fee, AMEX & Diners a 2.5% merchant service fee. This surcharge will be added to the amount payable. You can also make payment by direct deposit.
Can I smoke?
We would prefer you don’t smoke near any guests or in any group activities. No smoking is permitted near or inside hotel suites.
What happens if I have to cancel my trip because of COVID-19?
If you are impacted by COVID-19 we will organise a change in date or refund. If you, or anyone you have been around, should contract COVID-19, you will be asked to not attend the retreat and we will help reschedule your booking for a later date at no charge.
What is the latest in regards to COVID-19?
Our number one priority is keeping you safe so you can relax and enjoy the serenity.
The health and safety of our guests is of paramount importance to us. Like all businesses, we have had to review all aspects of our operations and then adapt. We have introduced a range of processes from a Disinfecting & Cleaning Schedule to social distancing with check in and throughout the tour.
The new procedures we have implemented are in line with information provided by Federal and State Government authorities. We will continually evaluate the most up to date information and adapt as required, to ensure we are compliant and doing everything we can to keep our visitors safe.
If you have any questions or concerns, please do not hesitate to contact us. Here is a link to our COVID-19 safe policy.
If you are impacted by COVID-19 we will organise a change in date or refund. If you, or anyone you have been around, should contract COVID-19, you will be asked to not attend the retreat and we will help reschedule your booking for a later date at no charge. We will send you a pre-check-in 24 hours prior to the tour which will have details about your current health.
What is the minimum age of the tours?
18 years of age.
How physically fit do I need to attend the trip?
Are dietary requirements catered for?
Yes most definitely.
“If it scares you, it might be a good thing to try.”
Seth Godin