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Frequently asked questions

Guest Testimonials

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What our guests say about our retreats & tours

  • What should I bring on the tour?
    Water bottle, sunscreen, mosquito/bug repellent, headphones, wide brimmed hat or cap, all-weather jacket, thongs/slip on shoes, shawl or small blanket for yoga, anything that makes you feel comfy being away from home, phone & camera charger, a good book, pen, comfortable walking shoes, small backpack or carry bag, swimwear, any essential medications and most importantly a curious and open mind. Clothing should be practical, functional and comfortable. Dress in layers in the cooler months from May to September. Please do not bring: Alcohol, Illegal drugs and non-prescription drugs.
  • What is the minimum age of the tours?
    18 years of age.
  • How do I get to the tour?
    If you have your own car you are welcome to drive to the location of your tour. If you require transfers from Melbourne or Avalon Airport or the Portarlington ferry terminal this can be arranged. Contact us for transfer prices.
  • How physically fit do I need to attend the trip?
    As long as you can walk 1km on flat ground you will be fine. The tour is based for beginners and all of our walks/hikes and activities are optional.
  • Are dietary requirements catered for?
    Yes most definitely.
  • Should I have Travel Insurance?
    We highly recommend comprehensive travel insurance prior to arrival as we know that sometimes plans can change. Revitalise Escapes is not responsible or liable for any costs associated with any changes to your travel arrangements. See Terms and Conditions for full details on Travel Insurance and Booking Cancellations.
  • Do I need to book Spa treatments in advance?
    Some therapies and specialty treatments may have limited availability. For this reason, we highly recommend you book your Massage and Spa treatments before your arrival. This will ensure time is allocated for you. This is not essential, just a recommendation.
  • What is the Cancellation Policy?
    Your deposit is non-refundable but transferable for use within 12 months if 2 weeks’ notice is given prior to arrival date head to Terms and Conditions page for full details.
  • Can I pay by Credit card?
    Yes, you can. Visa & Mastercard credit card payments will incur 1.5% merchant service fee, AMEX & Diners a 2.5% merchant service fee. This surcharge will be added to the amount payable. You can also make payment by direct deposit.
  • Can I smoke?
    We would prefer you don’t smoke near any guests or in any group activities. No smoking is permitted near or inside hotel suites.
  • What happens if I have to cancel my trip because of COVID-19?
    If you are impacted by COVID-19 we will organise a change in date or refund. If you, or anyone you have been around, should contract COVID-19, you will be asked to not attend the retreat and we will help reschedule your booking for a later date at no charge.
  • What are our Covid 19 Elevated Hygiene practices?
    Our number one priority is keeping you safe so you can relax and enjoy the serenity. The health and safety of our guests is of paramount importance to us. We are looking forward to welcoming you, on a Revitalise Escape with the priority of taking care of your safety during the COVID-19 epidemic and beyond. With this in mind, we have launched enhanced cleaning procedures and guidelines and focussing on key areas of in hygiene (hand & respiratory), masks, sanitation, contactless/no touch practices, physical distancing, and health screening/tracking. HYGIENE We have put in place additional measures, in line with government health advice and with global health authorities, to ensure that we maintain the highest standards of hygiene on all our trips. Throughout the trip there will be regular opportunities for handwashing and wherever possible hand sanitiser will be provided at accommodation, restaurants and on transport. All leaders & staff have completed training in our COVID-19 Safe guidelines which includes modules on hand and respiratory hygiene. MASKS Masks must be worn by all travellers throughout the trip whenever required by local health authorities. You will need to bring your own supply of masks from home. Make sure you have familiarised yourself with how to safely wear, handle, wash or dispose of masks when wearing them while travelling. SANITATION We require all suppliers that we work with to detail their cleaning and sanitation protocols to ensure that these meet our minimum standards. Rooms will be thoroughly cleaned and disinfected between guests and all high touch public areas regularly sanitised. All private transport used will be regularly cleaned and disinfected. Restaurants used for group meals will also be audited for sanitation practices and shared meals (ie. buffets or banquet style) will be avoided. CONTACTLESS/LOW TOUCH We are proactively moving towards contactless and low touch solutions for travel. This includes digital solutions for signing forms or providing traveller details in place of paperwork and using online ticketing and payments. PHYSICAL DISTANCING At all times on trip we comply with local regulations on physical distancing and permitted group sizes. As a general rule, Intrepid will follow recommended guidelines of 1.5m/5ft apart from others. When necessary, we will make changes to itineraries to avoid crowds by visiting attractions or travelling outside of peak times. We understand that maintaining physical distancing at all times between group members when on a trip would be difficult and impractical. We have put pre-trip screening measures in place for travellers and tour staff as well as other COVID-19 protocols such as enhanced hygiene and sanitation to help reduce the risk of group travel. HEALTH SCREENING & TRACKING You will be asked to complete a self-screening health form and report any COVID-19 symptoms 24 hours prior to the tour as well as any close contact with someone who has suspected or confirmed COVID-19. If you are displaying any symptoms or have any health concerns at this time, we will assist you to seek medical advice and will follow all directions from local health authorities regarding COVID-19 testing or quarantine. You may not be permitted to join the trip if local advice is that you need to self-isolate. We ask that all travellers continue to monitor their health throughout their travels and report any relevant symptoms or concerns. If you have any questions or concerns, please do not hesitate to contact us. Here is a link to our COVID-19 safe policy. If you are impacted by COVID-19 we will organise a change in date or refund. If you, or anyone you have been around, should contract COVID-19, you will be asked to not attend the retreat and we will help reschedule your booking for a later date at no charge. We will send you a pre-check-in 24 hours prior to the tour which will have details about your current health.
“If it scares you, it might be a good thing to try.”

Seth Godin


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